Share on Facebook Tweet this Share Bill Roberson/Digital Trends Apple has provided some much-needed clarification in the ongoing saga of its MacBook and MacBook Pro keyboard repair scheme, helping everyone know just where they stand. While things like liquid damage are not covered by the repair program, if keys are sticking, repeating, or not registering, you’re eligible for a free fix. That’s even the case if you’ve had a stab at sorting the problem out yourself. A new internal document was disseminated by Apple that helped explain to company employees what to do in certain instances and thanks to, we now have the main points from it. Any physical damage to the top case or self-help repair attempts have no effect on the eligibility for a free repair. Liquid damage, however, will void it entirely.

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If you have previously paid for an Apple keyboard repair, a refund may be issued. The repair program may be used more than once should issues persist, though it’s not clear if there is a limit on it.

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The kinds of repairs apple will attempt are multi-level. If key presses are not recognized, sticky,.